Privacy Policy
Last updated: 4/26/2026
1. Simple Summary
At OtterFax (owned by EthDen LLC), we respect your privacy. We only collect the data necessary to send your faxes, shorten your links, and process your payments. We don't sell your data to advertisers. Period.
2. Data We Collect
- Account Info: Your email and name via Supabase Auth.
- Identity Verification: Your phone number via Twilio to prevent spam.
- Billing Info: Your payment details are processed securely by Stripe. We never store your full card number on our servers.
- Usage Data: We log how many faxes you send and how many links you shorten to manage your plan limits.
3. How We Use It
We use your data to provide the services you've requested, notify you when a fax is sent, and protect our platform from abuse. Your documents (PDFs) are stored temporarily only long enough to transmit them; we do not keep permanent copies of your fax contents unless you specifically save them to your history.
4. Data Deletion Instructions
We believe in your right to be forgotten. If you would like to delete your account and all associated data, you can do so in two ways:
- Directly: Navigate to your Account Settings in the Dashboard and click "Delete Account." This will immediately purge your profile, saved documents, and history.
- By Request: Send an email from your registered address to sales@ethden.com with the subject "Data Deletion Request." We will process your request and purge all personal data within 48 hours.
Note: Deleting your account will also cancel any active subscriptions and invalidate all shortened otrl.ink links associated with your account.